Customer Service Lead

Customer Service Lead                                                       

XL Flooring Co. Ltd. is a privately owned company in the import and distribution industry, currently servicing over 1,500 dealers across North America. We strive to be recognized as the #1 flooring company in the world for quality products, innovative management, employee and customer satisfaction, community contribution and environmental responsibility.

We are currently recruiting for the role of Customer Service Lead to join our dynamic and energetic team. This position reports to the Sales Support Manager.

Roles and Responsibilities:

•  Leadership – supervise a team of customer service representatives

• Customer Service – professional front line customer care via phone and email

• Order desk – process sales orders, ensure timely and accurate data entry and liaise with internal and external partners

• Order management – track and manage backorders and holds

• Inventory integrity – ensure order accuracy for inventory integrity, work with Supply Chain on corrections

Requirements:

• Fluency in French is an asset

• 2+ years of sales support and customer service experience

• Proficient in the use of all Microsoft Office applications

• Experience in the flooring or importing industry is an asset

• An excellent communicator (both verbal and written) with active listening skills and a team player

• A strong problem solver and customer focused with a natural ability to breakdown issues and identify/recommend solutions

• Exceptional attention to detail and organizational skills

• Self-starter and have a proven track record of meeting deadlines

• Results-oriented with a strong business acumen

• Reliable and punctual

We Offer:

• Competitive Salary

• Opportunities for career advancement

• Challenging and engaging work

• Professional culture

We look forward to hearing from you. Please send your cover letter and resume to recruitment@xlflooring.ca and mention Customer Service Lead in the subject line of the email. The position will remain open until a suitable candidate is engaged.

Customer Service Lead JD (Nov 2023) PDF